When a loved one is in need of care in order to remain safe and independent at home, having professional, high-quality in-home care can give family caregivers peace of mind. A huge part of building a quality home care agency that provides exceptional service to seniors lies in hiring and retaining the very best caregivers.
At Dakota Home Care, we know that inviting a caregiver into your home is an act of trust. That is why we strive each day to ensure our caregivers are not only top-notch when hired, but enjoy their work once they become part of our team. Happy caregivers spread their joy to each of the clients they serve.
This year, Dakota Home Care has been named one of the Best of Home Care Employer of Choice award winners. This designation is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Agencies that have earned this award are considered best-in-class for caregiver satisfaction. Each month, Home Care Pulse surveys our care team to help us learn more about our caregivers and notice any areas that need attention so we can ensure ongoing employee satisfaction.
This award means that our clients and referral partners can be assured that when they work with Dakota Home Care, they are working with caregivers and nurses who find their work meaningful, important and fulfilling.
For many years, hospitals have measured employee satisfaction through companies like Press Ganey, and as the home care industry is gaining more recognition from the greater medical industry, we believe that agencies need to also measure and improve satisfaction from clients and employees.
The insight that Home Care Pulse’s surveys provide allows us to make improvements that impact not only our caregivers, but the seniors and families that we serve as well. What does that mean for those searching for in-home care solutions for loved ones? When you choose an “Employer of Choice,” you can have confidence that your caregivers will be happy to serve you.
Just how much does caregiver satisfaction affect client care? Here are just a few comments from our happy clients:
“They are caring and their attitude is great. They are concerned about my needs, and they are trustworthy.”
“I appreciate that the caregivers are very sweet and kind. They are reasonable; if there is something I have to do they are helpful with that.”
“They are genuine, attentive, and consistent. They are knowledgeable.”
At Dakota Home Care, we know that caregiver and client happiness go hand in hand. That’s why we are dedicated to ensuring that both the people we hire and the people we serve are getting the very best care and attention. To learn more about our caregivers and in-home care services, give us a call today at (877) 691-0015 or fill out our online contact form.